Introduction: Discharge is a transition of care in which communication is essential. With innovations in multimedia applications clinicians can digitally communicate to their patients through text, pictures and video. A selection of inpatients from the department of neurosurgery received personalized electronic discharge packets. These discharge packets included typical discharge information and also personalized videos made with medication and wound care instructions custom for that patient. Patients received a weblink in their email and were able to play the online video to hear their care team’s instructions anywhere, securely on any device, at any time.
Methods: In a retrospective analysis Inpatient HCAHPS survey scores were collected for all 4 neurosurgeons in the practice for dates from 2015-2016. Surveys were matched to patients through billing and hospital medical record numbers. Patients (240) were then grouped by the condition of having received the standard of care (196) or additionally receiving a personalized video (44).
Results: Six questions from the HCAHPS were analyzed chosen from the Care for Doctors, Transitions of Care, and Overall Rating sections. For every survey question analyzed the frequency the most positive answer was selected was greater in the video group when compared to the standard group for every single question (range of improvement 2.92%-12.97%). For five out of six questions the least positive answer was never selected by participants in the video group whereas it was selected in the standard group.
Conclusions: There is a pattern of overall increased satisfaction for inpatients who received a personalized multimedia discharge packet when compared to those who received the standard of care.
Patient Care: The study shows an increase in overall patient satisfaction for those who received a personalized electronic discharge packet as compared to patients who received the standard discharge process. By giving patients access to a private webpage with their discharge instructions and personalized instruction videos we enable them to share this insight with other care providers and loved ones at their discretion securely on any device at any time. By retrospectively analyzing patient satisfaction surveys administered by a third party we were able to measure the efficacy of the personalized multimedia software program which is shown to improve the experience of patient care.
Learning Objectives: By the conclusion of this session, participants should be able to: 1) Identify personalized multimedia’s impact on patient satisfaction.
2) Understand the workflow for creating and disseminating patient personalized multimedia.
3) Identify how transitions in care can be enhanced by personalized multimedia